Introduction
This Privacy Policy explains how tibs (“tibs”, “we”, “our”, or “us”) collects, uses, and protects information when you access or use the tibs platform, including the tibs website, applications, and related services (the “Service”). tibs is a commuter safety information platform that allows users to report public transport incidents, view vehicle information, and share feedback about public transport experiences. We are committed to protecting user privacy and handling information responsibly in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable and other relevant legal frameworks. This Privacy Policy describes what information we collect, how it is used, and the choices available to users regarding their information.1. Scope of this Privacy Policy
This Privacy Policy applies when individuals access or interact with the tibs platform and related services. This includes situations where you:- use the tibs website or applications
- submit a transport incident report or observation
- search for vehicle information or transport safety insights
- view or interact with public transport safety data available on the platform
- participate in feedback, voting, or rating features within the Service
1.1 Third-Party Services
The tibs platform may contain links to third-party services such as mapping providers, external resources, or informational websites.- This Privacy Policy does not apply to third-party websites or services.
- tibs does not control and is not responsible for the privacy practices of such services.
- Users should review the privacy policies of any third-party services they access.
1.2 Platform Boundaries
This Privacy Policy applies only to information collected through the tibs platform and does not apply to information collected independently by:- public transport operators
- SACCO organizations
- transport companies
- government authorities
- other third parties referenced within the platform
2. Information We Collect
The information we collect depends on how users interact with the Service. tibs collects only information reasonably necessary to operate and improve the platform. Information may be collected in two ways:- information provided directly by users
- technical information collected automatically when accessing the Service
2.1 Information You Provide
Users may voluntarily provide information when interacting with features of the platform.(a) Report Data
When submitting a transport incident report, users may provide:- vehicle number plate or publicly visible vehicle identifier
- vehicle public code or route code, if available
- incident or observation category
- approximate location or corridor
- approximate time of the event
- optional contextual notes describing the observation
(b) Optional Contact Information
Users may optionally provide contact information such as an email address for purposes including:- clarifying submitted reports
- responding to user inquiries
- moderation or follow-up regarding platform activity
(c) User Feedback and Platform Interaction
Users may interact with the platform through features such as:- voting or rating incident reports
- providing feedback related to transport safety
- interacting with public report data
2.2 Information Collected Automatically
When accessing the tibs platform, certain technical information may be collected automatically. This may include:- IP address
- browser type and version
- device type
- operating system
- pages visited within the platform
- approximate location derived from device or browser settings where enabled
- operate and maintain the platform
- improve system performance
- monitor platform security
- understand general usage patterns
2.3 Aggregated and Derived Data
tibs may generate aggregated statistics based on platform activity, such as:- incident statistics
- vehicle safety scores
- corridor safety trends
- route activity insights
3. Purpose of Data Processing
Information collected through the platform may be used for the following purposes:Providing the Service
Allowing users to submit reports, search vehicles, and access transport safety information.Platform Safety and Moderation
Detecting abuse, spam, or misuse of the reporting system.Improving the Platform
Analyzing usage patterns to improve features and reliability.Security and Fraud Prevention
Protecting the platform and its users from malicious activity.Legal Compliance
Responding to lawful requests or obligations under applicable laws.4. Legal Basis for Processing
Where applicable under data protection laws, tibs processes information based on:Legitimate Interest
Operating and maintaining a public transport safety information platform.Consent
Where users grant permissions such as location access or cookies.Legal Obligation
Where disclosure of information is required by law.5. Data Sharing and Disclosure
tibs does not sell or trade personal information. We may share limited information with:Service Providers
Hosting, infrastructure, and technical service providers supporting the platform.Analytics Providers
Tools used to understand system performance and usage patterns.Legal Authorities
Where disclosure is required by law or legal process.Professional Advisers
Lawyers, auditors, or insurers where necessary for compliance or legal obligations.6. User-Generated Content
The tibs platform allows users to submit reports and observations relating to public transport activity. These reports constitute user-generated content. tibs operates as a platform for collecting and displaying user-submitted transport observations. tibs does not independently verify every report submitted and does not guarantee the accuracy, completeness, or reliability of user-submitted information. Reports published on the platform reflect the observations or opinions of individual users and do not necessarily represent the views of tibs.6.1 Responsibility for Submissions
Users are solely responsible for the content they submit to the platform. By submitting a report, users confirm that the information:- is based on their own observation or experience
- relates to public transport operations or safety conditions
- is provided in good faith and for informational purposes
- contains harassment, threats, or abusive language
- includes false, misleading, or intentionally harmful information
- includes unnecessary personal information about identifiable individuals
- attempts to target, shame, or harass drivers, passengers, or operators
6.2 Platform Moderation
tibs reserves the right, but is not obligated, to:- review user-submitted reports
- remove or restrict content that violates platform policies
- limit the visibility of reports considered inaccurate, abusive, or harmful
- suspend or restrict access for users who repeatedly violate platform rules
6.3 Informational Nature of Reports
Information displayed on the platform is intended for general informational purposes only. Reports should not be interpreted as verified facts, official transport records, or statements issued by tibs. Users should exercise their own judgment when interpreting information presented through the platform.6.4 Limitation of Responsibility
tibs shall not be responsible for the accuracy, legality, or reliability of user-submitted reports. To the extent permitted by applicable law, tibs shall not be liable for any damages or losses arising from reliance on user-generated content displayed on the platform.7. Data Retention
Information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy. Typical retention periods may include:- incident reports retained for analysis and historical reference
- system logs retained for security monitoring
- aggregated statistics retained indefinitely
8. Your Rights
Depending on applicable laws, users may have rights to:- request access to personal data
- request correction of inaccurate data
- request deletion of personal data
- object to certain processing activities
- request restriction of processing
9. Security
tibs implements reasonable technical and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction. However, no internet-based system can be guaranteed to be completely secure.10. External Links
The platform may contain links to third-party websites or services. tibs is not responsible for the privacy practices of those services. Users should review the privacy policies of any external websites they access.11. Children’s Privacy
The tibs platform is not intended for use by individuals under the age of 18. If we become aware that personal information from a minor has been collected without appropriate consent, we will remove such information.12. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect:- legal requirements
- technology changes
- updates to platform features
13. Contact
For questions regarding this Privacy Policy or tibs data practices, contact: Tisab SolutionsEmail: [email protected]
Nairobi, Kenya