> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tisabs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reporting policy

> Rules for incident and service reports submitted through TIBS

## Policy scope

This policy explains how users should submit incident and service reports
through the TIBS platform.

For broader rules covering all user-posted content, including reports,
feedback, notes, ratings, and uploads, also review the
[Content Posting Policy](/legal/content-posting-policy).

It is designed to keep the reporting system useful for:

* commuter awareness
* transport safety transparency
* route and corridor visibility
* rider-facing service quality information

## Acceptable report categories

Reports may relate to transport-related situations that affect:

* passenger safety
* ride quality
* service reliability
* transport awareness for other riders

Examples include:

* dangerous driving
* unsafe vehicle conditions
* overcrowding
* crew conduct affecting safety
* service disruptions
* fare irregularities
* unsafe stop conditions
* corridor safety issues

## Key reporting rules

* reports should be made in good faith
* users should provide accurate context to the best of their knowledge
* reports should focus on observable transport events
* the reporting system must not be used for harassment, defamation, or false
  submissions
* personal information should be minimized

## Platform role

TIBS is an information-sharing platform.

That means:

* user reports are not automatically verified
* TIBS does not determine legal fault
* the platform is not a substitute for official reporting channels