> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tisabs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Privacy Policy

<style>
  {`
    header#header > div:first-child {
      text-align: center;
    }

    header#header > div:first-child > div:first-child {
      display: none;
    }

    header#header > div:first-child > div:last-child {
      justify-content: center;
    }

    header#header #page-title {
      width: 100%;
      text-align: center;
    }

    @media (min-width: 640px) {
      header#header > div:first-child > div:last-child {
        position: relative;
        justify-content: center;
      }

      header#header > div:first-child > div:last-child #page-context-menu {
        position: absolute;
        right: 0;
        top: 50%;
        transform: translateY(-50%);
      }
    }
    `}
</style>

Last Updated: 13 March 2026

## Introduction

This Privacy Policy explains how tibs ("tibs", "we", "our", or "us")
collects, uses, and protects information when you access or use the tibs
platform, including the tibs website, applications, and related services (the
"Service").

tibs is a commuter safety information platform that allows users to report
public transport incidents, view vehicle information, and share feedback about
public transport experiences.

We are committed to protecting user privacy and handling information
responsibly in accordance with applicable data protection laws, including the
General Data Protection Regulation (GDPR) where applicable and other relevant
legal frameworks.

This Privacy Policy describes what information we collect, how it is used, and
the choices available to users regarding their information.

## 1. Scope of this Privacy Policy

This Privacy Policy applies when individuals access or interact with the tibs
platform and related services.

This includes situations where you:

* use the tibs website or applications
* submit a transport incident report or observation
* search for vehicle information or transport safety insights
* view or interact with public transport safety data available on the platform
* participate in feedback, voting, or rating features within the Service

This Privacy Policy applies only to information collected through the tibs
platform.

### 1.1 Third-Party Services

The tibs platform may contain links to third-party services such as mapping
providers, external resources, or informational websites.

* This Privacy Policy does not apply to third-party websites or services.
* tibs does not control and is not responsible for the privacy practices of
  such services.
* Users should review the privacy policies of any third-party services they
  access.

### 1.2 Platform Boundaries

This Privacy Policy applies only to information collected through the tibs
platform and does not apply to information collected independently by:

* public transport operators
* SACCO organizations
* transport companies
* government authorities
* other third parties referenced within the platform

## 2. Information We Collect

The information we collect depends on how users interact with the Service.
tibs collects only information reasonably necessary to operate and improve the
platform.

Information may be collected in two ways:

* information provided directly by users
* technical information collected automatically when accessing the Service

### 2.1 Information You Provide

Users may voluntarily provide information when interacting with features of the
platform.

#### (a) Report Data

When submitting a transport incident report, users may provide:

* vehicle number plate or publicly visible vehicle identifier
* vehicle public code or route code, if available
* incident or observation category
* approximate location or corridor
* approximate time of the event
* optional contextual notes describing the observation

These reports relate to public transport observations and safety-related
events.

#### (b) Optional Contact Information

Users may optionally provide contact information such as an email address for
purposes including:

* clarifying submitted reports
* responding to user inquiries
* moderation or follow-up regarding platform activity

Providing contact information is optional, and reports can be submitted without
identifying personal information.

#### (c) User Feedback and Platform Interaction

Users may interact with the platform through features such as:

* voting or rating incident reports
* providing feedback related to transport safety
* interacting with public report data

The platform does not require real names or identity verification to submit
reports.

### 2.2 Information Collected Automatically

When accessing the tibs platform, certain technical information may be
collected automatically.

This may include:

* IP address
* browser type and version
* device type
* operating system
* pages visited within the platform
* approximate location derived from device or browser settings where enabled

This information helps us:

* operate and maintain the platform
* improve system performance
* monitor platform security
* understand general usage patterns

### 2.3 Aggregated and Derived Data

tibs may generate aggregated statistics based on platform activity, such as:

* incident statistics
* vehicle safety scores
* corridor safety trends
* route activity insights

Aggregated data does not identify individual users.

## 3. Purpose of Data Processing

Information collected through the platform may be used for the following
purposes:

### Providing the Service

Allowing users to submit reports, search vehicles, and access transport safety
information.

### Platform Safety and Moderation

Detecting abuse, spam, or misuse of the reporting system.

### Improving the Platform

Analyzing usage patterns to improve features and reliability.

### Security and Fraud Prevention

Protecting the platform and its users from malicious activity.

### Legal Compliance

Responding to lawful requests or obligations under applicable laws.

## 4. Legal Basis for Processing

Where applicable under data protection laws, tibs processes information based
on:

### Legitimate Interest

Operating and maintaining a public transport safety information platform.

### Consent

Where users grant permissions such as location access or cookies.

### Legal Obligation

Where disclosure of information is required by law.

## 5. Data Sharing and Disclosure

tibs does not sell or trade personal information.

We may share limited information with:

### Service Providers

Hosting, infrastructure, and technical service providers supporting the
platform.

### Analytics Providers

Tools used to understand system performance and usage patterns.

### Legal Authorities

Where disclosure is required by law or legal process.

### Professional Advisers

Lawyers, auditors, or insurers where necessary for compliance or legal
obligations.

## 6. User-Generated Content

The tibs platform allows users to submit reports and observations relating to
public transport activity. These reports constitute user-generated content.

tibs operates as a platform for collecting and displaying user-submitted
transport observations. tibs does not independently verify every report
submitted and does not guarantee the accuracy, completeness, or reliability of
user-submitted information.

Reports published on the platform reflect the observations or opinions of
individual users and do not necessarily represent the views of tibs.

### 6.1 Responsibility for Submissions

Users are solely responsible for the content they submit to the platform. By
submitting a report, users confirm that the information:

* is based on their own observation or experience
* relates to public transport operations or safety conditions
* is provided in good faith and for informational purposes

Users must not submit content that:

* contains harassment, threats, or abusive language
* includes false, misleading, or intentionally harmful information
* includes unnecessary personal information about identifiable individuals
* attempts to target, shame, or harass drivers, passengers, or operators

### 6.2 Platform Moderation

tibs reserves the right, but is not obligated, to:

* review user-submitted reports
* remove or restrict content that violates platform policies
* limit the visibility of reports considered inaccurate, abusive, or harmful
* suspend or restrict access for users who repeatedly violate platform rules

Moderation may occur through automated systems, manual review, or community
reporting.

### 6.3 Informational Nature of Reports

Information displayed on the platform is intended for general informational
purposes only.

Reports should not be interpreted as verified facts, official transport
records, or statements issued by tibs.

Users should exercise their own judgment when interpreting information
presented through the platform.

### 6.4 Limitation of Responsibility

tibs shall not be responsible for the accuracy, legality, or reliability of
user-submitted reports.

To the extent permitted by applicable law, tibs shall not be liable for any
damages or losses arising from reliance on user-generated content displayed on
the platform.

## 7. Data Retention

Information is retained only for as long as necessary to fulfill the purposes
described in this Privacy Policy.

Typical retention periods may include:

* incident reports retained for analysis and historical reference
* system logs retained for security monitoring
* aggregated statistics retained indefinitely

Where information is no longer necessary, it may be deleted or anonymized.

## 8. Your Rights

Depending on applicable laws, users may have rights to:

* request access to personal data
* request correction of inaccurate data
* request deletion of personal data
* object to certain processing activities
* request restriction of processing

Requests may be submitted through the contact information provided below.

## 9. Security

tibs implements reasonable technical and organizational safeguards designed to
protect information from unauthorized access, alteration, disclosure, or
destruction.

However, no internet-based system can be guaranteed to be completely secure.

## 10. External Links

The platform may contain links to third-party websites or services. tibs is
not responsible for the privacy practices of those services.

Users should review the privacy policies of any external websites they access.

## 11. Children’s Privacy

The tibs platform is not intended for use by individuals under the age of 18.

If we become aware that personal information from a minor has been collected
without appropriate consent, we will remove such information.

## 12. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect:

* legal requirements
* technology changes
* updates to platform features

When updates occur, the "Last Updated" date will be revised.

## 13. Contact

For questions regarding this Privacy Policy or tibs data practices, contact:

**Tisab Solutions**\
Email: **[privacy@tisabs.com](mailto:privacy@tisabs.com)**\
Nairobi, Kenya